Questions & Answers

Our service is focused on private transportation. Your vehicle is reserved for your group, passengers, luggage and destination. You do not share the ride with strangers unless a special shared service is arranged in advance.

Yes. We provide private transfers from the main airport zones, including Punta Cana Airport, Santo Domingo Airport, Puerto Plata Airport, Santiago Airport, La Romana Airport and El Catey Airport depending on the route selected in the booking system.

After you exit the arrivals area, follow the pickup instructions provided with your reservation. Your driver or representative will meet you at the confirmed meeting point with your reservation details.

Yes. When you provide your flight number, the operations team can monitor the arrival and coordinate the pickup. If your flight is delayed, your pickup timing is adjusted based on the updated arrival information.

Yes. Private pickup and drop-off can be arranged for hotels, resorts, private villas, apartments, vacation rentals and other confirmed addresses depending on route availability.

Yes. Long-distance private routes may include Punta Cana, Santo Domingo, Puerto Plata, Santiago, La Romana, Bayahibe, Samaná, Las Terrenas, Miches and other destinations across the Dominican Republic.

Use the online booking form to select your pickup location, destination, travel date, time, number of passengers and luggage details. The system will guide you through the reservation process.

Yes. If your route does not appear in the booking system, contact our team with your pickup location, destination, date, time, passengers and luggage. We can review the request and assist with a custom private route.

Private transfers are normally arranged by vehicle and route, not like a shared shuttle seat. The final booking details depend on the selected route, vehicle type, passengers and luggage.

Yes. Reservations are made through the website booking process. Always verify your pickup, destination, date, passengers and contact information before confirming your reservation.

Yes. Round trip transfers can be booked for airport arrivals and departures, hotel pickups, cruise connections and long-distance routes when available in the reservation system.

Yes. DR Transfers and Tours offers selected tours and activities in the Dominican Republic. Availability may vary depending on location, date, pickup zone and operational conditions.

Many tours include pickup from selected hotels, resorts or meeting points. Always review the tour details before booking to confirm the pickup area, time and included transportation.

Bring comfortable clothing, sunscreen, sunglasses, phone or camera, cash for personal expenses, and any specific items listed in the tour description. For water activities, bring swimwear and a towel.

Safety comes first. If an activity cannot operate safely due to weather or operational conditions, the team may help coordinate a reschedule or review the available options according to the applicable policy.

Cancellation conditions may vary depending on the service booked. Please review the official Refund & Cancellation Policy page or contact our support team before booking if you have questions about your reservation.

Modifications may be possible depending on availability, route, schedule and notice time. Contact support as soon as possible with your reservation details and requested change.

Child seats may be requested during booking or by contacting the team in advance. Availability should be confirmed before the service date.

Please include luggage details when booking. If you are traveling with extra suitcases, golf bags, strollers, wheelchairs or special equipment, contact the team so the proper vehicle can be coordinated.

You can contact DR Transfers and Tours through the Contact Us page or WhatsApp support. For faster assistance, include your name, travel date, pickup location, destination and reservation number if available.