Privacy Policy

1. Introduction

DR Transfers and Tours respects the privacy of travelers, website visitors and customers. This Privacy Policy explains how we may collect, use, store and protect information when you use our website, contact us, request a quote or book a service.

By using our website, submitting a form, contacting us by WhatsApp, email or phone, or booking a transfer or tour, you agree to the practices described in this Privacy Policy.

Last updated: May 2026.

2. Information We May Collect

We may collect personal and travel information that helps us provide transportation, tours, customer support and booking coordination.

• Full name and contact information.
• Email address, phone number and WhatsApp number.
• Pickup location, destination, hotel, resort, villa or airport details.
• Travel date, pickup time, flight number and arrival or departure information.
• Number of passengers, luggage details and special requests.
• Messages sent through forms, WhatsApp, email or other contact channels.
• Payment confirmation details when applicable.
• Website usage information such as browser type, device type, pages visited and general analytics data.

3. How We Use Your Information

Traveler information is used to provide, manage and improve our services. We may use your information for the following purposes:

• To process booking requests and confirm reservations.
• To coordinate private transfers, airport pickups, hotel transportation, cruise connections and tours.
• To communicate pickup instructions, driver details, schedule updates and service reminders.
• To respond to questions, quotes, changes, cancellations and support requests.
• To review route availability, passenger capacity and luggage requirements.
• To process payments or payment confirmations through secure third-party providers when applicable.
• To improve website performance, customer experience and service quality.
• To comply with legal, accounting, operational or safety requirements when necessary.

4. Booking and Travel Information

When you book or request a transportation service, we may use your travel details to assign the appropriate vehicle, coordinate your pickup, communicate with drivers or operations staff and provide customer support.

It is important that travelers provide accurate pickup locations, flight numbers, hotel names, dates, times, passengers and luggage details. Incorrect information may affect the service and communication process.

5. Payments and Financial Information

Payments may be processed through secure third-party payment providers, booking systems or payment links. DR Transfers and Tours does not intentionally store full credit card numbers on this website.

Payment providers may collect and process payment data according to their own privacy policies and security standards. We may receive limited payment confirmation information needed to verify and manage the reservation.

6. WhatsApp, Email and Communication Channels

If you contact us through WhatsApp, email, phone or a contact form, we may use the information you provide to answer questions, send quotes, confirm details, manage itinerary changes and provide travel support.

Communication platforms such as WhatsApp, email providers or phone carriers may process your information according to their own privacy policies. Please avoid sending sensitive information that is not necessary for the service.

7. Sharing Information

We do not sell traveler personal information. However, we may share limited information when necessary to provide service, operate the business or comply with legal obligations.

• With drivers, coordinators or service providers involved in your transfer or tour.
• With booking platforms, payment processors or technology providers used to manage reservations.
• With support staff who assist with customer communication and itinerary coordination.
• When required by law, safety concerns, legal process or government authority.
• To protect the rights, safety and operations of DR Transfers and Tours, travelers or service partners.

8. Cookies and Website Analytics

Our website may use cookies, tracking technologies or analytics tools to improve performance, understand visitor behavior, remember preferences and provide a better browsing experience.

Cookies may collect information such as pages visited, device type, browser type, approximate location, referral source and interaction with website elements.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

9. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss or disclosure. However, no website, online system or communication method can guarantee absolute security.

Travelers should use secure devices and avoid sending unnecessary sensitive information through forms, email or messaging platforms.

10. Data Retention

We may keep booking, communication and service records for as long as necessary to manage reservations, provide support, resolve disputes, comply with business obligations or meet legal and accounting requirements.

When information is no longer needed, it may be deleted, archived or anonymized according to our operational needs.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

• Request access to personal information we may hold about you.
• Ask us to correct inaccurate booking or contact information.
• Request deletion of certain information where legally and operationally possible.
• Ask questions about how your information is used.
• Opt out of certain non-essential communications when applicable.

To make a privacy request, contact us using the information listed below.

12. Children’s Privacy

Our services are intended for travelers and customers who can make reservations or communicate on behalf of a travel group. We do not knowingly collect personal information from children without the involvement of a parent, guardian or responsible adult.

Parents or guardians should provide any necessary child-related information, such as child seat requests, only when needed for transportation safety and service coordination.

13. Third-Party Links and Services

Our website may include links to third-party websites, booking tools, payment processors, maps, social media platforms or travel services. These third parties operate independently and may have their own privacy policies.

DR Transfers and Tours is not responsible for the privacy practices, content or security of third-party websites or platforms.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal requirements or business practices.

The updated version will be posted on this page with a revised update date. Continued use of the website or services after changes are posted means you accept the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or how your information is used, please contact DR Transfers and Tours.

• Company: DR Transfers and Tours
• Location: Punta Cana, Dominican Republic
• Phone / WhatsApp: +1 (809) 366-3001
• Email: info@drtransfersandtours.com
• Website: drtransfersandtours.com