Refund & Cancellation Policy

1. Policy Overview

DR Transfers and Tours understands that travel plans may change. Our cancellation policy is designed to be clear and fair for travelers while allowing our operations team to manage drivers, vehicles, schedules and route availability.

By booking a service with DR Transfers and Tours, you agree to the refund and cancellation conditions described on this page.

2. Full Refund for 24-Hour Cancellations

If a customer cancels the reservation at least 24 hours before the scheduled service time, the customer is eligible to receive a refund of the money paid for that reservation.

• The cancellation must be requested at least 24 hours before the scheduled pickup or tour start time.
• The customer must contact DR Transfers and Tours through an official contact channel.
• The refund applies to eligible reservations that were paid in advance.
• Refunds are processed using the original payment method whenever possible.

3. Cancellations Made Less Than 24 Hours Before Service

Cancellations made less than 24 hours before the scheduled pickup time, transfer time or tour start time may not qualify for a full refund.

Late cancellations affect driver schedules, vehicle assignments, route planning and operational availability. In some cases, DR Transfers and Tours may review the situation and offer a partial refund, credit, reschedule or other solution at its discretion.

4. No-Show Policy

A no-show occurs when the customer does not appear at the confirmed pickup location, does not communicate with our team and does not use the scheduled service.

No-shows are normally non-refundable because the driver, vehicle and service time were reserved for the customer.

• Customers must be ready at the confirmed pickup location and time.
• Customers should keep their phone or WhatsApp available for communication.
• Incorrect pickup details provided by the customer may affect refund eligibility.
• If the customer cannot be located and does not respond, the service may be marked as no-show.

5. Flight Delays and Airport Arrivals

For airport transfers, customers should provide accurate flight information. When a correct flight number is provided, our team may monitor the arrival and coordinate the pickup according to the updated flight status.

If your flight is delayed, please contact us as soon as possible. Flight delays do not automatically cancel your reservation, and our operations team will do its best to adjust the pickup time.

• Provide the correct flight number during booking.
• Notify us immediately if your airline changes the flight number, airport or arrival date.
• If incorrect flight information is provided, the service may be affected.

6. Changes to Reservations

Customers may request changes to pickup time, pickup location, destination, number of passengers, luggage, vehicle type or flight information.

Changes are subject to availability and must be requested as soon as possible. If a change affects route distance, service time, vehicle size or operational costs, an additional charge may apply.

• Changes requested more than 24 hours before service are easier to accommodate.
• Last-minute changes are not guaranteed.
• Route changes may affect the final price.
• Vehicle upgrades may require an additional payment.

7. Weather, Safety and Operational Conditions

Some tours, excursions or routes may be affected by weather, road conditions, safety restrictions, attraction availability or external operational factors.

If DR Transfers and Tours or the service operator determines that a service cannot operate safely, we may offer a reschedule, credit or refund depending on the situation and the type of service booked.

• Safety decisions are made by the operations team, guides, drivers or service providers.
• Light rain or normal tropical weather may not automatically cancel a service.
• Extreme weather or unsafe conditions may require rescheduling or cancellation.

8. Refund Processing Time

Approved refunds are processed as soon as possible through the original payment method when available. The time for the refund to appear in the customer’s account may depend on the payment provider, bank, card issuer or platform used to complete the purchase.

In many cases, refunds may take several business days to appear after they are processed.

9. Third-Party Platform Bookings

If your reservation was made through a third-party platform, travel agency, marketplace or external booking website, the refund may need to be requested directly through that platform.

Third-party platforms may have their own cancellation rules, service fees, payment timelines and refund conditions.

10. Non-Refundable Situations

Some situations may not qualify for a refund, including but not limited to:

• No-show at the pickup location.
• Cancellation made less than 24 hours before service without approval.
• Incorrect pickup, destination, hotel, airport or flight information provided by the customer.
• Customer refuses the service after the driver has arrived.
• Customer arrives late and misses the scheduled transfer or tour.
• Service cannot be completed due to customer behavior, unsafe conduct or failure to follow instructions.

11. How to Cancel a Reservation

To cancel a reservation, contact DR Transfers and Tours through WhatsApp, phone, email or the Contact Us page. Please include enough information to locate your booking.

• Full name on the reservation.
• Reservation number, if available.
• Service date and pickup time.
• Pickup location and destination.
• Reason for cancellation, if you wish to provide it.

12. Contact Information

If you have questions about a refund, cancellation, change request or reservation issue, please contact DR Transfers and Tours as soon as possible.

• Company: DR Transfers and Tours
• Location: Punta Cana, Dominican Republic
• Phone / WhatsApp: +1 (809) 366-3001
• Website: drtransfersandtours.com