Terms & Conditions
Please read these Terms & Conditions carefully before booking private transfers, tours, airport transportation, hotel pickups, cruise port service or any travel service with DR Transfers and Tours.
Service agreement for travelers
These terms explain how reservations, payments, cancellations, changes, pickup details, traveler responsibilities and service limitations are handled.
Conditions for booking and using our transportation and tour services.
This page outlines the main conditions that apply when you use our website, request a quote, make a reservation or travel with DR Transfers and Tours.
These Terms & Conditions are provided as a general service policy for DR Transfers and Tours. Before publishing, it is recommended to review this page with a qualified legal professional to make sure it fits your final business policies and local requirements.
1. Acceptance of Terms
By accessing this website, requesting information, submitting a booking, confirming a reservation or using any service provided by DR Transfers and Tours, you agree to these Terms & Conditions.
If you do not agree with any part of these terms, please do not complete a booking or use our transportation or tour services.
2. Services Provided
DR Transfers and Tours provides private transportation, airport transfers, hotel and resort pickups, cruise port transportation, custom routes, group transportation and selected tours or activities in the Dominican Republic.
- Private airport transfers from available airport zones.
- Hotel, resort, villa and vacation rental pickups.
- Long-distance private routes between destinations.
- Tour and excursion transportation where available.
- Custom quotes for groups, agencies, events and special routes.
3. Reservations and Booking Confirmation
A booking is considered confirmed only after the required reservation information has been submitted and accepted through our website, booking system, WhatsApp, email or direct communication with our team.
Travelers must provide accurate details, including pickup location, destination, travel date, time, number of passengers, luggage quantity, flight number when applicable and a valid contact method.
DR Transfers and Tours reserves the right to review, accept, reject or request additional details for any booking request depending on availability, route, timing, vehicle capacity or operational conditions.
4. Prices, Payments and Quotes
Prices may vary depending on route, vehicle type, number of passengers, luggage, pickup time, waiting time, special requests, tour type or custom service requirements.
Quotes are based on the information provided by the traveler. If the actual service details change, the final price may also change.
- Payments may be collected online, by payment link, direct arrangement or other accepted methods.
- Custom quotes may require confirmation before the service is guaranteed.
- Additional costs may apply for route changes, waiting time, extra stops, oversized luggage or special requests.
- All travelers should review the final booking details before confirming payment.
5. Pickup Locations, Waiting Time and Delays
Travelers are responsible for being ready at the confirmed pickup location and time. Pickup instructions may vary depending on airport, hotel, resort, villa, cruise port, private residence or tour meeting point.
If a traveler is delayed, cannot be located, provides incorrect information or fails to communicate with our team, the service may be affected and additional waiting time charges may apply.
For airport arrivals, travelers should provide accurate flight information whenever possible. Flight delays may be monitored when the correct flight number is provided, but travelers should also communicate any major changes directly to our support team.
6. Passengers, Luggage and Vehicle Capacity
Vehicle selection depends on passenger count, luggage amount and route requirements. Travelers must provide accurate luggage information during the booking process.
- Oversized luggage, sports equipment, strollers, wheelchairs or special items must be declared in advance.
- If the selected vehicle cannot safely accommodate passengers or luggage, a different vehicle may be required.
- Additional vehicles or upgrades may result in extra charges.
- Safety and legal capacity limits must be respected at all times.
7. Changes, Cancellations and Refunds
Changes to pickup time, route, passenger count, luggage, flight details or destination should be requested as soon as possible. Approval depends on availability, timing and operational conditions.
Cancellation and refund conditions may vary by service type, route, date, provider or promotional rate. Please review the official Refund & Cancellation Policy page before booking.
For more details, visit our Refund & Cancellation Policy page: Refund & Cancellation Policy.
8. Tours, Excursions and Weather Conditions
Tours and activities may depend on weather, road conditions, operator availability, attraction schedules, cruise ship schedules, safety requirements and other operational factors.
If a tour cannot operate safely due to weather or external conditions, our team may help coordinate a reschedule or review available options according to the applicable policy.
- Tour duration and itinerary may change due to traffic, weather or safety conditions.
- Travelers must follow guide, driver and operator instructions.
- Some activities may not be suitable for guests with limited mobility, health restrictions or specific physical conditions.
9. Traveler Responsibilities
Travelers are responsible for providing correct information, arriving on time, respecting the vehicle, following safety instructions and communicating any special needs before the service date.
- Travelers must behave respectfully toward drivers, guides, staff and other guests.
- Illegal activity, aggressive behavior or unsafe conduct may result in service refusal or termination.
- Travelers are responsible for personal belongings during transfers and tours.
- Children must be supervised by parents or guardians at all times.
10. Limitation of Liability
DR Transfers and Tours works to provide safe, reliable and professional service. However, certain situations may be outside our control, including traffic, weather, road closures, flight changes, airport delays, government restrictions, accidents, mechanical issues or force majeure events.
We are not responsible for missed flights, missed cruises, missed tours, hotel penalties or other losses caused by inaccurate traveler information, late passenger arrival, failure to communicate, external delays or circumstances beyond our reasonable control.
11. Website Use and Information Accuracy
We work to keep website information accurate and updated. However, routes, prices, availability, service descriptions, images and policies may change without prior notice.
Website content is provided for informational purposes and does not guarantee availability unless a reservation has been confirmed by our team or booking system.
12. Privacy and Personal Information
Personal information submitted through our website, booking system, WhatsApp, email or contact forms may be used to manage reservations, provide customer support and coordinate transportation or tour services.
For more information about how personal information is handled, please visit our Privacy Policy page: Privacy Policy.
13. Contact Information
If you have questions about these Terms & Conditions, a reservation, a route, a cancellation or a special request, please contact DR Transfers and Tours before booking.
- Company: DR Transfers and Tours
- Location: Punta Cana, Dominican Republic
- Phone / WhatsApp: +1 (809) 366-3001
- Website: drtransfersandtours.com
Contact our support team before confirming your reservation.
If you have questions about routes, pickup times, luggage, cancellations, special requests or booking conditions, our team can assist you before you travel.